joya 90 Privacy Policy — We Keep Your Information Safe

Introduction and Scope

Last Updated: January 2025

This privacy policy ("Policy") applies to all users of the joya 90 platform. By using joya 90's website, app, or any of its services, you are considered to have accepted the terms of this Policy. This Policy has been prepared in accordance with applicable data protection regulations in Bangladesh.

Before registering on the joya 90 platform, it is advisable to read our Terms and Conditions in full, as they contain more detailed information about the service.

This Policy applies in the following situations:

When using the joya 90 website (https://joya-90.cam) and all its sub-pages.
When downloading and using the joya 90 Android or iOS app.
When providing personal information to create an account or log in.
When making a deposit or withdrawal via bKash, Nagad, or Rocket.
When contacting us via live chat, email, or any other channel.

If this Policy is updated in the future, the revised version will be published on this page. The date of any change will always be shown in the "Last Updated" section above.

What Kind of Information Is Collected

joya 90 collects various types of information to operate its services properly. This information falls into two main categories — what you provide directly and what is collected automatically while you use the platform.

What You Provide Directly

Information you provide yourself when registering and using your account:

Full name and date of birth
Mobile number and email address
Password (stored in encrypted form)
bKash, Nagad, or Rocket account number
National ID card or passport details for identity verification
Messages exchanged via live chat or email

Automatically Collected Information

Information collected technically while you use the platform:

IP address and device information
Browser type and version
Cookies and session data
A log of which pages were visited on the site
Game history and betting activity
Records of deposit and withdrawal transactions

Purpose of Using the Information

joya 90 uses the information it collects only for specific and legitimate purposes. There is a clear reason behind collecting each piece of information, and it is not used beyond that purpose.

3.1 Account Management and Identity Verification

Personal information is used to open, manage, and secure your account. joya 90 wants to ensure that each account belongs to a real individual and that no fraudulent activity takes place. This information is also used for age verification — joya 90 is for users aged 21 and above only.

3.2 Processing Financial Transactions

Payment-related information is used to complete deposits and withdrawals via bKash, Nagad, or Rocket, and to maintain transaction records. This information is also needed to correctly apply the minimum deposit of ৳100 and minimum withdrawal of ৳800.

3.3 Providing Customer Support

Your information is needed to assist you in Bengali and English via live chat and email, 24 hours a day, 7 days a week. The support team uses this information to identify your account and resolve issues quickly.

3.4 Platform Improvement and Analysis

Technical data is used to analyse site performance, resolve technical issues, and improve the user experience. This analysis is important for understanding which games are played most or where on the site issues exist.

3.5 Promotional Communications

With your consent, joya 90 may inform you about bonus offers, promotions, or site updates. However, you can request to stop receiving such communications at any time.

Sharing Information and Third Parties

joya 90 does not sell your personal information to any third party. However, information may be shared in certain specific situations necessary for operating the service.

Situations Where Information May Be Shared

Payment processors: bKash, Nagad, Rocket — only the information required to verify transactions.
Technology service providers: Partners involved in server hosting or cybersecurity.
Legal obligations: Court orders or valid requests from government authorities.
Fraud prevention: To verification agencies for preventing fraud or money laundering.

Situations Where Information Is Not Shared

Sale to marketing or advertising agencies.
Transfer to any third party without your consent.
Use for any purpose unrelated to the service.
Sharing with other platforms or competitors.

When information is shared with a third party, that party is also required to follow the same standard of privacy protection.

Cookies and Tracking Technologies

joya 90 uses cookies to operate the website and improve the user experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

Essential cookies: Necessary for login sessions, language preferences, and the basic functionality of the site. Without these, the site will not work properly.
Functional cookies: To remember your preferences, such as theme or display settings.
Analytics cookies: To understand which pages are used most and to monitor site performance.

5.2 Cookie Controls

You can block or delete cookies through your browser settings. However, please note that disabling essential cookies may cause some key features of joya 90 to stop working, such as staying logged in or keeping a game session active.

Data Security Measures

To keep your information secure, joya 90 follows industry-standard technical and administrative measures.

Encryption

SSL/TLS encryption is used across all pages of the site, keeping data exchange between your browser and our servers secure. Passwords are always stored in hashed form.

Access Controls

Only authorised staff can access your information, and only when required for a specific purpose. A log is kept of every access and is reviewed regularly.

Security Monitoring

Automated monitoring runs 24 hours a day to detect any unusual activity in the system. Suspicious transactions or login attempts are reviewed immediately.

No technical measure is 100% guaranteed. However, joya 90 always takes the utmost precautions. You should also keep your password private and log out after using an unfamiliar device.

Data Retention Period

joya 90 retains your information only for as long as it is needed. All information is retained while your account is active. After an account is closed:

Transaction records: Retained for the period required under financial regulations.
Identity verification information: Kept for a defined period for fraud prevention and regulatory reasons.
Chat and support records: Retained for a limited period for service quality improvement.
Marketing consent: Deleted immediately upon withdrawal.

Your Rights

joya 90 believes you have clear rights over your own information. Your main rights are set out below.

In line with the responsible gaming policy, certain information related to the measures mentioned in the Responsible Gaming section can be reviewed upon your request.

Right to Access Information

You can ask to know what information we hold about you. Upon a valid request, the information will be verified and provided.

Right to Correct Information

If any of your stored information is incorrect, you can request a correction. The support team will verify and update the information.

Right to Delete Information

Where there are no legal or contractual obligations, you can request that your information be deleted.

Right to Object to Processing

You can object to your information being used for marketing purposes, and this will take effect at any time.

Right to Data Portability

You can request to receive the information we hold about you in a common format, which you can use elsewhere.

Right to Withdraw Consent

You can withdraw any consent you have previously given at any time. This will not affect any processing that took place before the withdrawal.

To exercise any of the above rights, contact our support team via live chat or email. We generally respond within a reasonable time after verification.

Protection of Minors' Information

joya 90 strictly does not provide any service to minors (those under 21 years of age). Age verification is mandatory at registration, and if any user registers with false information, their account will be closed immediately.

If we hold information about any person under the age of 21, it will be deleted without delay upon the request of a parent or the relevant individual, and the associated account will be closed.

Contact and Complaints Resolution

If you have any questions, feedback, or complaints about this privacy policy, please contact us. A dedicated team handles our privacy-related requests and will review your matter carefully.

For answers to common questions, you can visit our FAQ section — answers to many common queries can be found there.

Contact Support

Live Chat

24/7 support in Bengali and English

Email

[email protected]

To learn more about joya 90, you can read the About Us page, which discusses the platform's goals and operations in detail.

joya 90's Privacy Policy